AWS Support Plans Built Around Coverage.
Compare Basic, Standard, and Premium managed AWS support packages for monitoring, maintenance, reporting, recovery readiness, and incident response. Coverage is scoped to your environment after assessment.
Start with a Free Audit — No CostChoose the AWS coverage level your operations require
Each support plan builds on the tier before it. Exact coverage hours, response expectations, account scope, and responsibilities are documented before the engagement begins.
Basic
Core managed AWS coverage for teams that need a reliable watch on infrastructure health.
Standard
Broader managed coverage for businesses that rely on AWS for daily customer operations.
Premium
Priority managed AWS coverage with deeper operational ownership, reporting, and escalation.
Active production incident?
Emergency AWS support is handled separately so availability, authorization, and response expectations can be confirmed before work begins.
What Affects Scope & Quote?
Every business's infrastructure is different. These are the main factors that shape a quote.
All Services
Need something specific? Every service below is available on its own, scoped after a free audit.
Frequently Asked Questions
Do you need AWS account access?
Yes, we need scoped access to assess and implement changes. We use temporary, least-privilege IAM roles and never request root credentials or account passwords.
Can you reduce our AWS bill?
In most audits we’ve done, we’ve found meaningful savings opportunities. We don’t guarantee a specific amount before reviewing your actual usage, but a cost audit is a good place to start if your bill feels high.
Do you support existing servers, or only new setups?
Both. We regularly take over management of existing AWS infrastructure, including environments set up by a previous developer or agency.
Which AWS managed support tier should we choose?
Basic suits stable environments needing scheduled oversight, Standard adds active upkeep and recovery checks, and Premium provides priority coverage for business-critical workloads. We confirm the appropriate tier after reviewing your infrastructure, operating hours, and risk.
Do you work with agencies?
Yes, we regularly work with agencies who need AWS infrastructure set up or managed on behalf of their own clients.
How fast can emergency fixes be handled?
We prioritize accepted emergency requests during business hours. Availability, the initial response window, and authorization terms are confirmed before work begins; resolution time depends on the incident.
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