CloudSyncPK Owns
- Agreed monitoring, maintenance, reporting, and support activities
- Documented change and incident coordination within the selected package
- Operational recommendations and recurring review of in-scope resources
Managed
Ongoing AWS Support Without Hiring a Full-Time Engineer
Most growing businesses don’t need a full-time cloud engineer — they need reliable ongoing support. We can operate as your external AWS operations function or work alongside your engineers, with scope and response terms confirmed for the selected tier.
Infrastructure Needs Attention Even When Nothing’s Broken
Servers need patching, costs need periodic review, and monitoring needs to actually be watched — not just configured once and forgotten. Without ongoing attention, small issues turn into outages, and cost creep goes unnoticed for months. Most businesses don’t have the in-house bandwidth to do this consistently.
What CloudSyncPK Does
We provide ongoing monitoring, automated patching, reporting, and tier-based incident response for your AWS infrastructure. CloudSyncPK can own the agreed operational scope or work alongside your internal team. Coverage hours and response times depend on the support tier you choose.
What's Included
Infrastructure monitoring
Automated OS and security patching
Incident response (scope depends on tier)
Monthly health and status reports
Email and support-ticket access to your support contact
Quarterly cost review
Who This Is For
Businesses without an in-house DevOps or infrastructure team
Companies that just completed a migration or new setup with us
SaaS products needing consistent uptime without a full-time hire
Agencies managing infrastructure on behalf of clients
Our Process
01
Tier Selection
We help you choose the right support tier based on how critical your infrastructure is.
02
Onboarding
We review your current setup and configure monitoring and access.
03
Ongoing Support
We monitor, patch, and respond to incidents according to your tier’s terms.
04
Monthly Reporting
You receive a clear report on infrastructure health, incidents, and costs each month.
Engagement clarity
Ownership, Inputs, Exclusions, and Handover
The final statement of work controls the engagement. These boundaries show how this service is normally scoped before project-specific requirements are confirmed.
Client Provides
- Named approvers, escalation contacts, and accurate business priorities
- Maintained application ownership and vendor relationships
- Timely authorization for changes outside pre-approved procedures
Not Included by Default
- Uncontracted 24/7 coverage or guaranteed resolution times
- Application development and third-party vendor obligations
- Resources, accounts, or incidents outside the agreed managed inventory
Handover Includes
- Managed-resource inventory and responsibility matrix
- Access removal or transition support plus current operating documentation
Assess operational healthIdentify monitoring, access, recovery, cost, and ownership gaps before defining managed scope.
Open free tool Managed AWS Support
Flexible Monthly Packages
Three tiers available: Basic (monitoring + monthly report), Growth (monitoring + patches + support), and Business Critical (incident response + explained response-time terms). Pricing is scoped to your infrastructure after a free audit.
Discuss Managed AWS OperationsYour AWS Access Stays Secure
We never request AWS root credentials or account passwords. Access is granted via temporary, least-privilege IAM roles and removed after project completion.
Frequently Asked Questions
Is this 24/7 support?
Coverage hours depend on the tier. We explain exactly what response times and hours apply to each package before you commit — we don’t make blanket 24/7 claims without specifying what that means in practice.
What happens if there’s a critical incident outside our support hours?
This depends on your tier. Our Business Critical tier includes broader incident response coverage; lower tiers are scoped to business hours. We’ll walk through exactly what applies to your situation.
Can we upgrade or downgrade tiers later?
Yes, you can change tiers as your infrastructure needs evolve.
Can you work alongside our internal engineering team?
Yes. Support can be co-managed: your team retains application ownership and approval of material changes while CloudSyncPK handles the agreed AWS monitoring, maintenance, reporting, and escalation workflows.
Do you provide monthly reports?
Yes, every tier includes a monthly report covering infrastructure health, any incidents, and cost trends.
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